Browsing tag

customer experience

The Impact of Customer Experience on Brand Loyalty

January 13, 2023

Have you ever had a customer service experience that left you feeling so frustrated, you vowed to never do business with that company again? On the other hand, have you ever had a customer service experience that was so exceptional, you became a loyal fan of the brand for…

Customer Experience

The Connection Between Employee Satisfaction and Customer Experience.

January 12, 2023

Let’s face it, we’ve all been there. You walk into a store or restaurant, ready to spend your hard-earned cash, only to be greeted by a surly employee who seems to resent your very presence. You try to ignore it, but the bad attitude is palpable and it ruins your…

Customer Experience

10 customer experience disasters to avoid in 2023

January 5, 2023

Customer experience is crucial for businesses of all sizes, as it can make or break a company’s reputation and ultimately determine its success. In today’s digital age, where information is readily available and customers have a multitude of options, it’s…

Customer Experience Resources and Tools

Basic tools for winning customer Experience Marketing Campaigns in 2023

October 26, 2018

Customer experience marketing is a strategy that focuses on creating a positive experience for customers throughout their interaction with a business. From the initial contact with a brand to post-purchase support and beyond, customer experience marketing aims to create a…

Customer Experience CX Journey Mapping

Is Your Customer Experience Marketing Strategy Working?